Refund policy
REFUND POLICY
Last updated: feb, 2 , 2026
At Catamen, we offer a 30-day return guarantee from the date you receive your order.
Eligibility for Returns
To be eligible for a return:
• The item must be unused
• The item must be in the same condition as received
• The item must be in its original packaging
Returns Not Covered
The 30-day guarantee does NOT apply if the product:
• is damaged by misuse
• is broken after delivery
• shows signs of heavy use
• is returned in poor condition
• is missing parts or packaging
If a returned item arrives damaged, used, or in poor condition, the refund may be rejected.
Return Process
To start a return, please contact us at:
Please include:
• your order number
• reason for return
• photos if necessary
Refunds
Once we receive and inspect the item, we will notify you if the refund is approved.
If approved, the refund will be issued to your original payment method.
Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item arrived defective.